Not Applicable

Not Applicable

Refer to Evidence Guide

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit of competency in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Methods of dealing with incidents outside the technician's area of responsibility or experience.

Implications of ineffective monitoring procedures.

Methods of ensuring compliance with relevant current Australian Standards.

Methods of managing the distribution of relevant manuals and documentations.

Methods of allocating tasks that include fairness and relevancy.

Methods of identifying customers' site safety requirements.

Work scheduling methods.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These relate to the ability to:

schedule work patterns

solve problems and contribute to productive outcomes

manage contingencies

contribute to long-term and short-term strategic planning

apply literacy and language skills to:

communication

finding and using information

negotiation.

Other units of competency that could be assessed with this unit

This unit could be assessed on its own or in combination with other competencies relevant to the job function, for example PRMPFES07B Maintain quality of work and promote continuous improvement.

Resources required to assess this unit

The candidate and the assessor should have access to the appropriate documentation and resources normally utilised in the workplace. This includes access to:

an actual or a simulated workplace environment

assessment documentation

relevant documentation, manuals and resources

training and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Competence is to be demonstrated over the full range of performance criteria in the work environment or in an industry-approved simulated work environment.

Consideration should be given to assessing consistency of outcome over a period of time. Candidates should therefore be given the opportunity to practise and undertake self-assessment of performance before formal assessments are undertaken.

Evidence of competency is best obtained by:

review of an actual work schedule prepared under normal industry operating conditions

observation of discussions with other team members on effective route planning, safety considerations at a customer's premises, safe condition of service vehicles and safe storage of relevant items within the load carrying capacity of the service vehicle.

Oral questioning related to realistic workplace situations may also be used to assess competence. Oral questioning or a written assessment may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written assessment, questions are to be identical.)

Supplementary evidence may be obtained from relevant authenticated correspondence or reports from supervisors or team leaders. Additional evidence may be obtained from company appraisal reports and customer survey reports if necessary.

Information derived from enterprise policy and practices must be treated as commercial-in-confidence.

Performance and assessment of this unit must be carried out within the relevant requirements of the following legislative and industry framework:

building Acts/regulations/codes

Australian Standards identified as relevant to the required maintenance procedure

environmental regulations

manufacturers' specifications

organisational requirements, including OHS policies and procedures

OHS legislation, codes and regulations.

Key competency levels

There are a number of processes learnt throughout work and daily life that are required in all jobs. They are fundamental processes and generally transferable to other work environments. Some of these work processes are covered by the key competencies listed below. Information provided to each question highlights how these processes are applied in this unit of competency.

The number in brackets indicates the level to which the key competency should be demonstrated.

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit.

Job role may be determined from:

job description and employment arrangements

organisational policy relevant to work role

team structures

supervision and accountability requirements

skills, training and competencies

code of conduct.

Organisational requirements may be located in quality assurance and/or procedures manuals relating to:

legal and organisational policy/guidelines

personnel practices and guidelines outlining work roles, responsibilities and delegations

legislation relevant to the service operation

OHS policies, procedures and programs

documentation and information systems and processes

employee handbooks

service manuals

environmental regulations

Australian Standards documentation

use of electronic job scheduling and communication devices.

Systems to monitor quantity, quality, cost and resource requirements may include:

quality assurance and approved administrative processes

maintenance record system.

Personal protective equipment may include:

safety glasses or goggles

safety boots or shoes

hard hat, ear muffs or plugs

appropriate gloves and overalls

sun hat

dust mask.

Breaches of requirements could be identified by direct observation or as part of workplace quality assurance teams.

Policies may include:

motor vehicle policy

environmental policy

confidential information/publicity

alcohol and drug abuse

disciplining and dismissal

infectious diseases

OHS and smoke-free workplace policy

quality policy.

Workplace procedures may include:

instructions from colleagues/supervisor/manager

specific customer requirements

assignment instructions

equipment manufacturers' requirements

reporting and documentation requirements

personal protective equipment requirements.

People with whom technician may interact are:

work colleagues

supervisors and line management

staff representatives

suppliers

customers.

Not Applicable

Not Applicable

Not Applicable